Returns & Refunds

At Ainash Parfums, we are committed to your satisfaction and stand behind the quality of every fragrance we create. Please review our full returns and refunds policy below.

RETURN WINDOW

You have 15 days from the date of delivery to initiate a return. After 15 days, we are unable to accept returns or issue refunds.

RETURN CONDITIONS

To be eligible for a return, your item must meet all of the following conditions:

  • The fragrance must be unused or minimally tested — meaning no more than a few sprays to assess the scent
  • The item must be returned in its original packaging including the bottle, cap, and box
  • The item must be securely packaged in a shipping box to prevent damage in transit
  • Your full name and order number must be included inside the return package

We are unable to accept returns on bottles that have been significantly used. As with all luxury fragrances, opened and used product cannot be resold and therefore cannot be accepted as a return.

HOW TO INITIATE A RETURN

To begin the return process, email us at support@shopainashparfums.com with the following information:

  • Your order number
  • The item you wish to return
  • Your reason for returning

Our support team will review your request and respond with return instructions within 2 business days. Please do not ship your return without first receiving written confirmation and instructions from us. Returns sent without prior approval will not be accepted.

RETURN SHIPPING

The customer is responsible for the cost of return shipping back to Ainash Parfums. Original outbound shipping charges are non-refundable, including on orders that originally qualified for free shipping. In such cases, the outbound shipping cost will be deducted from your refund.

We strongly recommend using a trackable shipping method for your return. Ainash Parfums is not responsible for returned packages that are lost or damaged in transit.

Return Address: Ainash Parfums 1421 SW 107th Ave Miami, FL 33174

Please include your full name and order number inside the package.

RESTOCKING FEE

A restocking fee of up to 20% may apply if the item is not returned in its original condition and packaging. You will be notified of any applicable restocking fee before your refund is processed.

REFUND TIMING

Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method only. You will receive an email confirmation once your refund has been processed.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you received the wrong item, please take the following steps immediately:

  1. Photograph the damaged or incorrect product, the outer packaging, and the shipping box
  2. Email the photos to support@shopainashparfums.com within 48 hours of delivery
  3. Include your order number in the email

Without photo documentation submitted within 48 hours of delivery, we are unable to process a replacement or refund for damaged or incorrect items. We will resolve all legitimate damage and incorrect order claims promptly.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or refunded under any circumstances:

  • Mouillée and all collaboration fragrances
  • Daymar
  • Brulant
  • Mamasota
  • Limited edition releases
  • Special launches and collaborations
  • Discovery sets and sample sets
  • Any item marked as Final Sale
  • Gift cards

EXCHANGES

We do not offer direct exchanges. If you would like a different fragrance, please initiate a return for the original item following the process above and place a new order separately.

GIFTS

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received and inspected. If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

DISCOUNT CODES AND PROMOTIONS

Certain fragrances are not eligible for discount codes or promotional offers. The following products are excluded from all discounts:

  • Mouillée
  • Daymar
  • Brulant
  • Mamasota
  • Limited editions
  • Special launches and collaborations
  • Any product marked as Final Sale

If a discount code does not apply to an item in your cart, the system will automatically prevent the code from being applied to that item.

LOST OR UNCLAIMED PACKAGES

Ainash Parfums is not responsible for lost, unclaimed, or rejected shipments. Shipping charges are non-refundable in these cases. If your package is returned to us as unclaimed or undeliverable, we will reach out to you right away to make sure you receive your order. Reshipment costs in these cases are the responsibility of the customer.

ORDER CANCELLATIONS

We accept cancellation requests submitted immediately after an order is placed. Once an order has entered the shipping process, cancellation is no longer possible. To request a cancellation, contact us immediately at support@shopainashparfums.com with your order number.

CONTACT US

For any questions about your return or refund, our support team is here to help.

Ainash Parfums 1421 SW 107th Ave Miami, FL 33174 support@shopainashparfums.com