Shipping & Delivery
ORDER MODIFICATIONS POLICY
Cancellations Orders may be cancelled within a limited timeframe after placement. To request a cancellation, contact us immediately at support@shopainashparfums.com with your order number. Once an order has entered the shipping process, cancellations are no longer possible.
Change of Address Address changes can be requested before your order ships. Contact us as soon as possible at support@shopainashparfums.com with your order number and the corrected address. We cannot guarantee address changes will be accommodated once an order is in processing.
Item Removal Items may be removed from your order before processing has begun. Contact us immediately after placing your order if you need to remove an item.
How to Request Modifications Email support@shopainashparfums.com with your order number and the specific modification you are requesting. Order modifications are subject to availability and approval. Once an order is in the shipping process, changes may not be possible.
SHIPPING PROCESS
Orders are processed Monday through Friday, excluding weekends and US federal holidays. On average, orders are processed the same business day. Please allow up to 2 business days for processing during peak periods.
We ship from Miami, Florida via USPS and UPS. You will receive a confirmation email with your tracking number once your order has shipped.
Kindly ensure your shipping address is complete and accurate before placing your order. Inaccurate or incomplete addresses may delay processing by 1–2 additional business days.
We do not ship orders on weekends or US federal holidays. Express shipping options and any other third-party fees are non-refundable.
ESTIMATED DELIVERY TIMEFRAMES
| Destination | Estimated Delivery |
|---|---|
| Florida | 1–2 business days |
| Continental US (out of state) | 2–5 business days |
| Alaska and Hawaii | 5–10 business days |
| Canada | 7–14 business days |
| International | 10–21 business days |
Please note that delivery timeframes are estimates and are not guaranteed. Delays caused by weather, carrier volume, customs clearance, or other circumstances outside our control are not the responsibility of Ainash Parfums.
WHY WE USE UPS AND USPS
We ship via both USPS Priority Mail and UPS Ground depending on your location, package weight, and the shipping option selected at checkout. UPS Ground provides enhanced tracking reliability, more consistent delivery windows, and stronger package protection — particularly for higher value orders. USPS Priority Mail offers fast and cost-effective delivery for lighter shipments. Both carriers are trusted and reliable for domestic US delivery.
TRACKING YOUR ORDER
Once your order ships, you will receive an email containing your tracking number and a direct link to follow your package. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.
If your tracking information has not updated within 3 business days of your ship date, please contact the carrier directly before reaching out to us. In rare cases, tracking may not update in real time but your order will still arrive within the estimated timeframe.
Carrier Contact Numbers:
| Carrier | Phone | Instructions |
|---|---|---|
| USPS | 1-800-275-8777 | Press 0, then 0, then 5, then 5, then 2 |
| UPS | 1-800-742-5877 | Press 0 at each prompt |
| Canada Post | 1-800-267-1177 | Press 0 at each prompt |
| DHL Express | Varies by country | Visit dhl.com/support |
SHIPPING TO CANADA
Yes, we ship to Canada. Canadian customers are responsible for all applicable duties, taxes, and customs fees imposed by the Canada Border Services Agency (CBSA). These fees are not included in your order total and are not collected by Ainash Parfums. They are paid directly to the carrier or customs authority upon delivery.
We ship Canadian orders via USPS International or DHL Express. Estimated delivery to Canada is 7–14 business days after shipment. Please note that customs clearance may add additional time to your delivery.
INTERNATIONAL SHIPPING
We ship internationally to select countries. International customers are responsible for all applicable inbound duties, taxes, and fees imposed by their local customs authority. These fees are not collected by Ainash Parfums and are non-refundable.
We ship international packages DDU (Duties and Taxes Unpaid), meaning these fees are not included in your purchase price and must be paid by the recipient in order to receive the parcel. We recommend contacting your local customs office for information on applicable rates before placing your order.
WRONG ADDRESS DISCLAIMER
It is the buyer's responsibility to ensure the shipping address entered at checkout is complete and accurate. If you realize you have entered an incorrect address, contact us immediately at support@shopainashparfums.com. We will do our best to correct the address before your order ships, but we cannot guarantee this will be possible.
If your package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges will apply for reshipped orders. If you prefer a refund instead of reshipment, we will refund the product cost minus the original outbound shipping cost.
DELIVERED BUT NOT RECEIVED
All shipments include tracking with delivery confirmation. If your tracking information shows your order as delivered but you have not received it, please take the following steps:
- Check around your delivery location including any secure mailboxes, side doors, or with neighbors
- Contact the carrier directly using the phone numbers above to open a missing package investigation
- If the investigation does not resolve the issue within 5 business days, contact us at support@shopainashparfums.com
Ainash Parfums cannot be held responsible for packages confirmed as delivered to the address provided at checkout. We strongly recommend shipping to an address where you or someone you trust will be available to receive the package.
PACKAGE SAFETY AND SIGNATURE
Your package may or may not require a signature upon delivery. Most packages are delivered to the mailbox or front door of the address provided. It is at the delivery courier's discretion to determine whether a package is safe to leave unattended. If the courier deems it unsafe, they will hold the package at a local facility or reschedule delivery.
We recommend shipping to a work address or another secure location if you have previously experienced package theft at your residence.
⚠️ Ainash Parfums is not responsible for theft after confirmed delivery to the shipping address provided at checkout.
RETURNS
By placing an order with Ainash Parfums, you are responsible for the cost of return shipping back to us. Please refer to our Returns & Refunds policy for full information on how to return your package.
CONTACT US
For any shipping or delivery questions, contact our support team at support@shopainashparfums.com. We are happy to help.